A real inbox
A real person reads these. Write to us and we will come back to you.
Caught between two sizes, or unsure whether a model suits gravel or only pavement? That is what this inbox is for. Send your foot measurement in millimetres along with the model you are looking at and the answer gets a great deal more useful.
One thing we cannot help with: an order. We do not sell the shoes and never see the transaction, so a parcel, a refund or a tracking number has to be raised with the shop that took the payment — see Shipping & Delivery. Everything before the click is ours.
Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Messages arriving overnight or over a weekend are picked up the next working morning, and we aim to answer inside one business day.
Writing about natural footwear, or running a club whose members keep asking about it? Send a short outline to [email protected] and it will reach the right desk.