Joomra

Asked most weeks

Frequently Asked Questions

The questions that reach our inbox most weeks, answered plainly.

The Shoes Themselves

What makes a shoe “barefoot”?

Three things, and all three have to be present: a toe box wide enough for toes to spread, a flat platform with no drop from heel to forefoot, and a sole thin and flexible enough for the foot to bend and feel the ground. Drop one of the three and you have a comfortable shoe, not a barefoot one.

Can I switch straight from cushioned trainers?

You can wear them immediately; you should not run a long route in them immediately. Calves and the small muscles under the arch have been doing less work than they were built for and need a few weeks of short walks and short runs to catch up. Calf soreness after the first outing is expected. Sharp pain is not.

How do I clean them?

Cool water, mild soap, a soft brush, then air dry away from direct heat. Radiators and tumble dryers shrink uppers and unstick soles. Knit models tolerate a cold gentle machine cycle in a laundry bag; leather and suede do not.

How long does a pair last?

Thin soles are the trade-off that gives you ground feel, and they wear faster than a thick slab of foam. Watch the outsole tread rather than the upper: when the lugs or the tread pattern have gone smooth underfoot, the shoe has done its job.

Sizing

Should I size up?

Measure first, then decide — that is the whole answer, and Sizing & Fit walks through it. Rule of thumb: between two sizes in the barefoot and trail lines, take the larger; in the athletic sneakers, take the smaller.

Are they wide enough for wide feet?

The toe box is the widest part of the shoe by design, which is unusual and is precisely the point. Feet that have been squeezed into tapered shoes for years usually find the room welcome from the first wear.

Buying a Pair

Do you sell the shoes yourselves?

No. This is a catalogue: we photograph, measure and describe the range, and the price button opens the model on a retail network that stocks it. The sale, the payment and the parcel are theirs from that click onwards.

How do I pay, then?

At the retailer’s own checkout, with whatever they accept there — cards, their wallet, a gift balance, an instalment plan if they run one. There is no checkout on this site and no card details ever reach us.

Why is the price here different from the price there?

Ours is a snapshot, taken when the catalogue was last refreshed, and shoe prices move weekly. The number on the listing is the one you pay; where the two disagree, the listing wins.

Can I change or cancel an order?

Through the retailer’s order page, and quickly — the window before dispatch is usually short. We cannot see or stop an order, because it was never ours.

Delivery and Sending Things Back

How long does shipping take?

The listing prints a real delivery date for your address, which beats any range we could invent. What moves that date is on the Shipping & Delivery page.

What if the size is wrong?

You return it to the shop that sold it, normally inside about 30 days and provided the pair has only been worn indoors. The exact window is on your order — see Returns & Exchanges.